Based in Portugal, Wire IT is your specialized IT consulting partner with 18 years of experience driven by an experienced and senior team that helps clients make the right decisions in a fast-moving market.

Wire IT's ambition is to grow while keeping true to its nature: agile, people-centered, and fun. As we like to say: Its not only what we do, its how we manage that truly make the difference..

If you're looking for more than just a job - if you're looking for a place where you can truly make a difference - you might be the next person to join WIRE IT.

Role: IT Support Analyst

Location: Hybrid, Lisbon, Portugal

Required skills:

• 4+ years of hands-on experience in IT User Support, Service Desk, or Workplace Infrastructure management in a corporate environment.
• Advanced proficiency in Windows OS environments, Active Directory, and Microsoft 365.
• Working knowledge of macOS (basic configuration and troubleshooting).
• Good working knowledge of SCCM and practical experience with MDM (Mobile Device Management) solutions.
• Solid familiarity with PowerShell or similar scripting tools for system automation, configuration, and bulk management.
• Deep understanding of PC hardware architectures, diagnostic tools, network protocols (TCP/IP, DNS, DHCP, VPNs), and meeting rooms support (Cisco and Microsoft TEAMS rooms).
• Solid understanding of ITIL frameworks (Incident, Problem, and Change Management) and SLA-driven service delivery.

We offer:

• ­No-term full-time contract;
• Health Insurance;
• 22 days of paid vacation;
• 4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);
• Meal Allowance on card (Coverflex);
• Referral Bonus;
• Special discounts and flex options;
• Training annual budget;
• A great team-oriented culture;
• Chance to become a part of a dynamically growing international company;
• Challenging projects giving the unique opportunity to grow and learn.

Following the EU General Data Protection Regulation No. 2016/679, we inform you that by responding to this announcement, you consent to the use of your data by Wire IT, for as long as necessary. In case of doubt or request for elimination of your personal data, please send an email to [email protected]